Terms of Service

These Terms of Service ("Terms") govern your use of skube ("the Service"), operated by VProcess Marcin Żyła, NIP PL6312711151, registered at ul. Derkacza 2/52, 44-122 Gliwice, Poland ("skube", "we", "us"). By creating an account, accepting these Terms at sign-in, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

skube provisions and maintains single-tenant Kubernetes clusters on third-party infrastructure on your behalf. You choose a region and a size, we provision a dedicated cluster, and we deliver credentials (a kubeconfig) that give you cluster-admin access. Some provisioning and support steps are performed manually by us. The Service does not include the applications, data, or workloads you run on your cluster, which are your sole responsibility. We provide and maintain infrastructure only: we do not monitor, review, validate, or endorse the workloads, content, or data you run on your cluster. To use the Service you need a current web browser and internet access; to use your cluster you need a Kubernetes client such as kubectl and the kubeconfig we provide.

2. Eligibility and your account

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Notify us at support@skube.dev if you suspect unauthorized access. You also confirm that you are not located in, or ordinarily resident of, a country or territory subject to comprehensive EU sanctions, that you are not on any applicable sanctions list, and that you will not use the Service in violation of EU export-control or sanctions law.

3. Payment and Merchant of Record

Payments are processed by Paddle (Paddle.com Market Limited), which acts as the Merchant of Record and authorized reseller of the Service. This means your purchase contract for payment is with Paddle, and Paddle handles billing, payment methods, invoices, applicable taxes (including VAT), and refunds under Paddle's Buyer Terms. We never receive or store your full card details.

4. Subscriptions, renewal, and cancellation

Clusters are billed as recurring monthly subscriptions at the price shown at checkout. Subscriptions renew automatically each month until cancelled. You may cancel at any time from your account: cancellation takes effect at the end of the current paid period, your cluster keeps running until then, and after that it is decommissioned and its data is permanently deleted. Subject to your right of withdrawal in Section 5, and except where required by law or handled at Paddle's discretion, fees already paid for the current period are non-refundable, and we do not pro-rate partial periods. If a payment fails, we may suspend the cluster and will decommission it if the amount remains unpaid after a past-due grace period of 7 days. Because decommissioning permanently deletes cluster data, you should export anything you need beforehand: on cancellation your cluster keeps running until the end of the paid period, and after a failed payment you have until the end of the grace period.

5. Right of withdrawal (consumers)

If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days of entering into it, without giving a reason. Because the Service is supplied immediately, when you place an order you expressly request that we begin providing it at once and you acknowledge the following: if you withdraw within the 14-day period after we have started at your request, you must pay a proportional amount for the Service actually provided up to the moment you withdraw. We determine that proportional amount based on the Service provided, and the balance is refunded to you through Paddle, our Merchant of Record, under Paddle's Buyer Terms. Your right of withdrawal ends once the Service for the paid period has been fully performed with your prior consent. To withdraw, send a clear statement to support@skube.dev before the period ends; you may also contact Paddle directly. You may use the model form below, but it is not obligatory.

6. Acceptable use

You agree not to use the Service, or any cluster, to:

• break any applicable law or infringe anyone's rights;
• send spam, host malware, or run phishing or fraud;
• operate any application for mining, farming, plotting, or validating cryptocurrencies, or for running a blockchain node;
• scan or probe networks or systems you do not control, or send traffic with forged or fake source IP addresses;
• attack, overload, disrupt, or attempt to gain unauthorized access to any system or network, or otherwise compromise the integrity or availability of any network;
• resell or share access in a way that circumvents our pricing;
• generate sustained traffic or resource usage that disrupts, degrades, or threatens the provider's network or other customers;
• store or process content that is illegal where you or your users are located; or
• store or process special categories of personal data (Article 9 GDPR: health, biometric, or genetic data; racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; or data concerning sex life or sexual orientation) without our prior written agreement.

The infrastructure providers we run on (currently Hetzner) impose their own usage rules on us, and some are stricter than the list above. You may not use a cluster in any way that would breach those rules, and we may pass through, and require you to comply with, any restriction a provider imposes on us. If a provider suspends or restricts infrastructure because of your use, that is your responsibility, not a failure of the Service.

Suspected abuse of a skube cluster can be reported at any time: see Report abuse.

You are solely responsible for the workloads, content, and personal data you place on your cluster, and for complying with any laws that apply to them, including acting as data controller for that content. If you process the personal data of others on your cluster, our Data Processing Agreement governs that processing and forms part of these Terms.

7. Availability, support, and complaints

The Service is provided on a best-effort basis. We do not currently offer a guaranteed uptime or service-level agreement. We may perform maintenance, change infrastructure providers, or modify the Service. We will use reasonable efforts to limit disruption. Support is available by email at support@skube.dev.

You can raise a complaint about the Service at any time by emailing support@skube.dev. Tell us what the problem is and how you would like it resolved, and include any details that help us look into it. We will confirm receipt and respond within 14 days.

8. Your data and access

Your clusters are single-tenant. We do not access the contents of your workloads in the ordinary course, but we may need administrative access to provision, maintain, support, or decommission a cluster, or to comply with law.

We operate and patch the cluster's control plane and the underlying server. You operate everything on the cluster: the workloads and container images you deploy, the secrets, RBAC, ingress, and network policies you configure, and the security and data protection of all of it. You are responsible for everything done using the cluster credentials we issue you, including by your employees, contractors, or anyone else you allow to use them.

We do not back up the data on your cluster. You are solely responsible for the backup, integrity, and recovery of everything you store on it, and you should keep backups outside the cluster to guard against ordinary loss or corruption, not only before cancellation. Decommissioning permanently and irreversibly destroys cluster data, so export anything you cannot afford to lose beforehand.

9. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to our infrastructure. Where reasonably necessary to protect our infrastructure, our suppliers, other customers, or third parties, we may act immediately and without prior notice, including to isolate, rate-limit, block, suspend, or stop a cluster or the workloads running on it. We may also choose, for any reason and without stating one, not to renew your subscription or to terminate it effective at the end of your current paid period, on at least 14 days' notice; this does not affect our right to suspend or terminate immediately for cause. You may stop using the Service and request closure and erasure of your account at any time by emailing support@skube.dev. Sections that by their nature should survive (payment owed, disclaimers, liability limits, governing law) survive termination.

10. Disclaimers

To the extent you are not a consumer, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat. Nothing in these Terms limits or excludes the statutory rights and warranties you have as a consumer, which apply in full.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill.

If you are not a consumer, our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the three months before the event giving rise to the claim, whether paid to us or to Paddle as our Merchant of Record and reseller.

If you are a consumer, nothing in these Terms limits our liability for damage that was foreseeable at the time of contracting and arises from our breach of an obligation essential to performing the Service.

In every case, these limits do not apply to liability that cannot be excluded by law, including for intentional damage, gross negligence, death or personal injury, or your mandatory rights as a consumer.

12. Indemnification

To the fullest extent permitted by law, and except where you are acting as a consumer, you will indemnify and hold us harmless from any third-party claim, liability, damage, or cost (including reasonable legal fees) arising out of the workloads, content, or data you place on your cluster, your use of the Service, or your breach of these Terms or of any applicable law. We will notify you of any such claim, let you control its defense with counsel reasonable to us, and not settle it in a way that imposes obligations on you without your consent. Nothing in this section affects your mandatory rights as a consumer.

13. Changes to these Terms

We may update these Terms. When changes are material, we will ask you to accept the new version before you continue using the Service, and the version date above will change.

14. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including infrastructure-provider or network outages, power failures, natural disasters, war, or acts of government.

15. Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision applies to the maximum extent permitted by law.

These Terms, together with the Privacy Policy and, where it applies, the Data Processing Agreement, are the entire agreement between you and us about the Service and replace any prior discussions or representations about it. This does not exclude liability for fraud and does not affect your mandatory rights as a consumer.

16. Assignment

You may not transfer your account or these Terms without our consent. We may assign these Terms to a successor, for example if the business is reorganized or sold, without reducing your rights.

17. Intellectual property

We and our licensors retain all rights in the Service, including the panel, our software, branding, and trademarks. For the duration of your subscription we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service for its intended purpose. The workloads, content, and data you place on your cluster remain yours; we claim no rights in them.

18. Language

These Terms are provided in English, which is the governing language of our agreement; any translation is for convenience only. This does not affect any right you may have under the law of your country of residence to receive information in your own language.

19. Governing law

These Terms are governed by the law of Poland. If you are a consumer, mandatory consumer-protection rules let you bring a claim in the courts of your place of residence; otherwise disputes are subject to the courts competent for our registered seat. If you are a consumer, you may also use out-of-court (ADR) dispute resolution, for example through the provincial Trade Inspection Authority (Wojewódzki Inspektorat Inspekcji Handlowej) or a permanent consumer arbitration court; the competent entities and procedures are listed at polubowne.uokik.gov.pl. Free assistance is also available from your municipal or district consumer ombudsman (rzecznik konsumentów).

20. Contact

VProcess Marcin Żyła, ul. Derkacza 2/52, 44-122 Gliwice, Poland. Email support@skube.dev.