Report abuse
If something hosted on a skube cluster is harming you or others, or violates the law, tell us and we will act. This page explains what to report, how, and what we do. Reports are most effective by email to abuse@skube.dev.
What to report
- illegal content, or content that infringes your rights;
- spam, phishing, malware, or fraud;
- network abuse such as attacks, scanning, or attempts to gain unauthorized access;
- copyright or trademark infringement;
- anything else that breaches our acceptable-use rules (Terms §6).
What to include
So that we can act, a report should give us:
- the exact electronic location: the IP address, domain, or URL involved;
- a clear explanation of the problem and, for illegal content, why you consider it unlawful, with any evidence such as logs or headers with timestamps and time zone;
- your name and an email address, so we can reach you (not required if the report concerns child sexual abuse material); and
- a confirmation that you believe, in good faith, that the information in your report is accurate and complete.
Submitting a knowingly false or bad-faith report is itself abuse.
What we do
We confirm receipt of your report without undue delay, and we act on it without undue delay, in a diligent, non-arbitrary, and objective way. We review reports ourselves and do not use automated means to decide on them. Because each cluster is single-tenant and controlled by our customer, we usually forward a complaint to the responsible customer with a deadline to respond or remedy, and we may remove or disable access to content, or suspend a cluster, where the law requires it, where a complaint is justified and unaddressed, or immediately where the harm is clear and serious. We tell the person who reported the content what we decided, and how they can challenge it. This reflects our obligations as a hosting service under the EU Digital Services Act (DSA).
Statement of reasons and appeals
If we restrict content or suspend a cluster, we give the affected customer a statement of reasons: what we did and for how long, the facts and grounds we relied on, and whether a report, our own checks, or a legal requirement prompted it. Both the customer and the person who reported the content can challenge our decision: by replying to us, through an out-of-court dispute settlement body certified under the DSA, or before a competent court. Nothing here removes any other legal remedy either of you may have. As a small provider we are not required to publish DSA transparency reports, but we still act on every report.
Law enforcement and legal requests
Law enforcement and authorities may send lawful requests and orders to abuse@skube.dev. We respond to valid requests as required by applicable law.
Contact
VProcess Marcin Żyła, ul. Derkacza 2/52, 44-122 Gliwice, Poland. Abuse and legal requests: abuse@skube.dev. This is our point of contact under Articles 11 and 12 of the DSA; you can reach it in English or Polish.