Refund Policy

This Refund Policy summarizes how refunds work for skube subscriptions, operated by VProcess Marcin Żyła, NIP PL6312711151, registered at ul. Derkacza 2/52, 44-122 Gliwice, Poland. It forms part of our Terms of Service; where this page and the Terms differ, the Terms govern.

1. Who handles billing and refunds

Payments are processed by Paddle (Paddle.com Market Limited), which acts as the Merchant of Record and authorized reseller of the Service. Your purchase contract for payment is with Paddle, and Paddle handles billing, invoices, applicable taxes, and the payment of any refund under Paddle's Buyer Terms.

2. Subscriptions are non-refundable

Clusters are billed as recurring monthly subscriptions. You may cancel at any time from your account; cancellation takes effect at the end of the current paid period, and the cluster keeps running until then. Subject to the right of withdrawal below, and except where required by law or granted at Paddle's discretion, fees already paid for the current period are non-refundable, and we do not pro-rate partial periods.

3. Right of withdrawal (consumers)

If you are a consumer in the EU, you have the right to withdraw from the contract within 14 days of entering into it, without giving a reason. Because the Service is supplied immediately at your express request, if you withdraw within that period you must pay a proportional amount for the Service actually provided up to the moment you withdraw, and the balance is refunded to you through Paddle. The right of withdrawal ends once the Service for the paid period has been fully performed with your prior consent. Full details and the model withdrawal form are in Section 5 of our Terms of Service.

4. When refunds are not issued

Refunds are not issued where there is evidence of fraud, refund abuse, or other manipulative behaviour, or beyond the scope set out above and in our Terms.

5. How to request a refund

Email support@skube.dev with your order details and we will help. As Paddle is the Merchant of Record, you may also contact Paddle directly, including through the receipt or invoice Paddle sent you; any approved refund is paid out by Paddle to your original payment method.